09th April 2020
As COVID-19 continues to impact people and countries around the world, at Xoriant, employees and customers remain our top priorities. We are committed to keeping you informed of our efforts to ensure safety and meet our service commitments.
Our response measures are aligned with the public health guidance, precautionary methods and updates outlined by the WHO and government authorized institutions. These measures are provisional and may change as new data and guidance emerge.
Key highlights of Xoriant’s position during COVID-19
- No Xoriant employee is infected by the virus
- 3000+ Xoriant employees have access to remote work with robust infrastructure support to deliver uninterrupted service to all our clients
- A Business Continuity Team (BCT) is formulated to deal with all emergencies, monitoring the situation closely with temporary operational guidelines
Xoriant has worked towards a continuity plan as well as an adversity plan.
Telecommute / Remote Work
Before 20th March 2020, all employees were mandated remote work in batches except for mission-critical roles such as Infrastructure, Security and Facility Management. Essential infrastructure resources such as hardware, software, server setup and network have been made accessible to ensure continued operations.
Infrastructure Support
- Availability of internet bandwidth, provisioning of load balancing for projects with cloud VDI infrastructure.
- Installation of region-wise ISPs from different telcos wherever feasible to ensure uninterrupted connections.
- Secured and authenticated access to critical internal business applications over the internet.
- Seamless VPN connections to all the applications and database servers for Xoriant’s internal development team.
- Provision of additional laptops and critical resources with required VPN connections.
- Verification with multiple checks of all client environments over internal and VPN networks along with local and remote accessibility.
- Deployment of collaboration tools in laptops and desktops for quick communication with teams.
- Set up VoIP softphone and mobility clients based on the requirement.
- Deployment of additional contract engineers on-site for quick user support wherever required.
Travel Guidelines
Although Xoriant places a high value on in-person interaction, we have temporarily suspended our business-related trips, both domestic and international. Also, employees embarking on personal journeys have been requested to exercise caution. Any such travel has to be approved by Xoriant management after a detailed review of the need and locations of travel.
Hygiene & Employee Care at Xoriant Offices
The safety of employees is and will always remain our priority. For mission-critical resources operating from office to support critical IT backbone and ensure business continuity, we are administering ample precautionary methods to limit any virus transmission. It includes the disinfection of communal office spaces multiple times daily and providing disinfectant supplies for team members to use as often as necessary.
- Regular meetings are conducted with housekeeping and security for sensitizing the employees.
- Fingerprint access to biometric machines is blocked.
- Availability of sufficient hygiene stock including sanitizers at multiple locations for regular use across all Xoriant offices.
- Increased frequency of cleaning and sanitization of common touchpoints and shared workstations in the office.
- Regular messaging broadcasted on hygiene factors through Intranet and digital communications
Business Continuity Response Team
Xoriant has formed a Business Continuity response team with key representatives from each function and our global office locations. This team conducts virtual meetings regularly to review the situation across cities and take necessary steps for business continuity, as outlined in this document. List of all the nearest Hospitals and Medical Aid Centres across office locations are made available on Intranet for all employees.
Maximizing Awareness Among Employees
With a vast majority of our workforce remote working, we are maximizing awareness and have increased communications about the current situation through constant outreach to our employees, clients and partners.
- Health information and precautionary measures circulated to employees and displayed on internal portal, message boards and regular email communications
- Frequent webinars are arranged for all employees through our medical insurance provider
- A 24x7 hotline number (1800-208-1080) has been enabled for Xoriant employees to address any medical emergency
For more information about Xoriant’s response to COVID-19, our staff and clients can reach out to us at
